Shipping Policy

Welcome to khaiteshop.com. This Shipping Policy outlines the procedures and standards regarding the dispatch and delivery of your order for our curated selection of women’s apparel and leather goods. We are committed to ensuring your purchase reaches you in excellent condition and in a professional manner.

Order Processing

Once you have successfully placed an order on our website, our dedicated team begins preparing it with the utmost care. All items, especially delicate leather goods and garments, undergo a thorough quality check before being securely packaged to prevent any damage during transit. Order processing occurs on designated business days. You will receive a confirmation notification as soon as your order has been processed and is ready for the next stage.

Domestic and International Dispatch

We offer shipping solutions for both domestic and international customers. Our logistics partners are carefully selected for their reliability and professionalism in handling high-value fashion items. Depending on your location, your package may be handed over to a national postal service or a private courier network. For international shipments, please be aware that your package will cross borders and therefore must comply with all applicable customs regulations.

Customs, Duties, and Taxes

For orders sent outside of the origin country, please note that your shipment may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the recipient. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information. Please note that we are unable to influence or predict any customs delays that may occur once the package has left our facility.

Delivery Confirmation and Signatures

To ensure the security of your investment, all shipments require a signature upon delivery. This means that the courier will not leave your package unattended. We strongly recommend using a secure delivery address (such as your home or workplace) where someone is available to receive the parcel during regular business hours. Once the package has been signed for, responsibility for the items transfers to you.

Tracking Your Order

As soon as your order is dispatched, we will provide you with a unique tracking reference. This allows you to monitor the progress of your shipment at every stage of its journey, from our warehouse to your doorstep. Please allow a short period for the tracking information to update after you receive the notification.

Shipping Restrictions

Please be aware that we cannot ship to certain remote or restricted destinations. If you provide an address in one of these locations, our customer service team will contact you to make alternative arrangements. Additionally, we do not ship to P.O. Box addresses for security reasons, as a signature is required upon delivery.

Lost or Delayed Shipments

While we strive to ensure a seamless delivery experience, unforeseen delays can sometimes occur due to weather conditions, customs processing, or carrier disruptions. If your tracking information has not updated for an extended period or if you believe your package may be lost, please contact our support team immediately. We will initiate an investigation with the carrier on your behalf. In the rare event that a package is confirmed lost, we will work with you to arrange a suitable resolution in line with our store policies.

Damaged or Incorrect Items

Upon receiving your package, please inspect it immediately. If you notice that the outer packaging is significantly damaged, or if the items inside appear faulty or incorrect, please document the condition with photographs and reach out to us as soon as possible. We are committed to resolving any such issues promptly.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we ensure the safe and reliable delivery of your purchases.