Refund and Return Policy

At KHĀITE Shop, we are committed to ensuring that every purchase meets your expectations. Our refund and return policy is designed to provide clarity and fairness, while reflecting the care and craftsmanship behind every piece we offer. Please read the following terms carefully, as they govern your rights and obligations when requesting a return or refund.

General Conditions for Returns

We accept returns only under specific conditions. To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be kept in its original packaging, including all tags, dust bags, and any accompanying certificates or accessories. Items that show signs of wear, alteration, or misuse will not be accepted.

Certain categories of products are not eligible for return. These include, but are not limited to, items marked as final sale, personalized or customized pieces, and any product that, due to its nature, cannot be returned for hygiene or safety reasons. We encourage you to review the product description carefully before completing your purchase.

Initiating a Return

If you wish to return an eligible item, you must notify us through the appropriate channels available on our website. Once your return request is reviewed and approved, you will receive further instructions on how to proceed. Unauthorized returns — those sent back without prior approval — may not be accepted or processed.

All return requests must be submitted within the designated period following the delivery date. Returns submitted after this period may be declined. We reserve the right to refuse returns that do not comply with this policy.

Inspection and Approval

Once we receive your returned item, our team will conduct a thorough inspection to verify its condition and eligibility. This process ensures that returned products meet the required standards. If the return is approved, a refund will be issued to your original payment method. If the return is denied — due to signs of use, damage, missing components, or other policy violations — the item may be sent back to you, and no refund will be processed.

Refund Process

When a return is approved, we will initiate the refund process. Please note that the timing of the refund’s appearance in your account depends on your financial institution and is beyond our control. We will notify you once the refund has been processed.

Refunds apply only to the purchase price of the returned item. Any original service charges or additional fees are non-refundable, unless otherwise required by applicable law.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, size, or color, you must first return the original product following our return policy. Once the return is approved and refunded, you may place a new order for the desired item on our website.

Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue, which may include a full refund or other remedies, depending on the situation. For such cases, the standard return conditions regarding item condition may not apply. However, you are still required to notify us promptly and follow our instructions.

Final Sale Items

Products marked as “final sale,” “non-returnable,” or similarly designated are not eligible for return or refund under any circumstances, unless required by applicable consumer protection laws. Please verify your selection before confirming your order.

International Orders

For orders delivered outside the original shipping region, return eligibility and procedures may vary. Please contact us before sending back any internationally purchased items, as additional requirements may apply.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. If any provision of this policy conflicts with local regulations, the local regulations will prevail.

Policy Updates

We reserve the right to modify this refund and return policy at any time without prior notice. Changes will take effect immediately upon being posted on our website. It is your responsibility to review this policy periodically.

Contact

For any questions regarding returns or refunds, please refer to the help or support section on our website. Our team is available to assist you during operating hours.